Managed IT Services

Managed IT means a provider looks after your technology on an ongoing basis. You do not wait to call for help until a problem has already stopped your team. Regular maintenance catches small issues before they become costly ones, and you have one team that knows your setup. For many small businesses it costs less than hiring an in-house IT person.

Every plan includes help desk support, monitoring and patching. We also support your hardware, servers and software, from purchasing and installation to maintenance, diagnostics, repair and warranty services. Backup and disaster recovery are part of the package too.

We focus on small and medium businesses, typically with 5 to 75 employees. Most of them are in Meridian, Boise, Nampa, Eagle and the rest of the Treasure Valley. We also support clients across the United States.

We offer our managed IT services at a flat monthly rate, so you know what to budget each month with no surprise bills. The rate is per user or per device, depending on your setup. The fastest way to get a number is our free network review or a quick call to (208) 810-1795.

We hand over your documentation, passwords and data so your next provider can take over without disruption.

During business hours, a technician reviews each request within 1 hour. Our regular hours are Monday to Saturday, 9:00am to 6:00pm, and emergency support is available 24/7.

Emergency support is available 24/7 for our managed IT clients. For around-the-clock security monitoring, our Advanced Cybersecurity option adds a third-party security operations center that reviews alerts at all hours, and we stay your point of contact. It builds on the core security protections in our managed IT plans.

Yes. Our PCI DSS assessment shows which self-assessment questionnaire your business needs, reviews the requirements that apply and lists what to fix. We are not a Qualified Security Assessor or an Approved Scanning Vendor, so you sign your own questionnaire, and we can arrange required vulnerability scans through an approved vendor. Many of the fixes, such as patching and strong sign-in, are already part of managed IT.

Yes. Our CMMC readiness assessment measures where you stand against Level 1 or Level 2 and gives you a gap list and a plan. It is not a certification: only an authorized third-party assessor or the government can produce an official CMMC result.

Both. In the Treasure Valley we can come to your location for work such as testing your network and Wi-Fi or diagnosing hardware problems. For clients in other locations, we provide remote support. We can also arrange for a local technician to give on-site assistance, or send one of our own technicians to your location.

Yes. Our co-managed IT service partners with your IT team. So you keep the people you have, and you add the coverage or expertise they are missing.

The network review is a free look at your network: your connections and Wi-Fi coverage, whether employees can reach the network from where they work, and the security of your network. The security review looks at how well your systems, accounts and data hold up, and you get a written report and a call to go over it. Both are free, with no obligation. Request a free review.

Backup and disaster recovery are part of our managed IT offering. We also help protect your systems against malware and ransomware. See our cybersecurity services and backup and disaster recovery pages for more detail, or ask for a free security review.

Yes. Our office is in Meridian, and we serve businesses throughout the Treasure Valley, including Boise, Nampa, Eagle and Caldwell. Beyond the valley, we also support clients across the United States.