Microsoft 365 Support

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Zippie IT provides Microsoft 365 support for small and medium businesses in Meridian and across the Treasure Valley, Idaho. We set it up, secure it, back it up and support your team day to day, so it works for your business instead of the other way around.

Why businesses need help with Microsoft 365

Microsoft 365 is powerful, but many businesses run it with settings they never reviewed. Accounts that are not well protected can be taken over, files end up in the wrong place, and licenses are paid for and not used. A little expert attention keeps your email, files and meetings working and your accounts safe.

What we do

  • Setup and migration. Moving your business to Microsoft 365, including your email and files.
  • Users and licenses. Adding and removing users, assigning licenses and managing shared mailboxes.
  • Email. Mailbox setup in Exchange Online, with spam and phishing filtering.
  • Files and collaboration. OneDrive, SharePoint and Teams setup and support.
  • Security. Multi-factor authentication, access policies and protection against account takeover.
  • Backup. Your Microsoft 365 email, files and Teams data, backed up separately from Microsoft.
  • Device management. Managing company computers and phones, for example with Intune.
  • Help desk. Day-to-day support for Microsoft 365 questions and problems.

Keeping your accounts secure

Stolen sign-ins are one of the most common ways attackers get in. Strong sign-in protection makes a stolen password far less useful. Read why SMS codes are no longer enough and what passkeys are and whether your business should use them, or see our cybersecurity services.

When Microsoft 365 goes down

Outages happen, and a plan makes them far less painful. We explain how to keep your business running when Microsoft 365 goes down.

OneDrive or SharePoint?

Deciding where your files should live is one of the most common questions we hear. See OneDrive or SharePoint? Where your business files should live.

Part of managed IT

Microsoft 365 support is part of our managed IT services, which are offered at a flat monthly rate, so there are no budgeting surprises. The rate is set per user or per device, depending on how your business is set up. You can also have it alongside your own IT team through co-managed IT.

Local support

In the Treasure Valley, including Meridian, Boise, Nampa, Eagle and Caldwell, we can come to your office for hands-on work, and we support clients across the United States remotely. Most requests get a reply within 1 hour. Our regular hours are Monday to Saturday, 9:00am to 6:00pm, and emergency support is available 24/7.

Start with a free review

Not sure how your Microsoft 365 is set up? Our free security review looks at who can get into your systems, how accounts and passwords are protected, whether your software is kept up to date, your backups, and the security of your network and Wi-Fi. You get a written report and a call to go over it, typically within 24 hours once we are given access to the systems and accounts we need to review. There is no obligation to hire us.

Frequently asked questions

Can you move our business to Microsoft 365?

Yes. We handle setup and migration, including moving your email and files, so your team can switch with as little disruption as possible.

Can you secure our existing Microsoft 365 setup?

Yes. We can review how your accounts are protected and set up multi-factor authentication and access policies. See our cybersecurity services.

Do you back up our Microsoft 365 data?

Yes. We can back up your Microsoft 365 email, files and Teams data separately from Microsoft. See our backup and disaster recovery service.

How much does Microsoft 365 support cost?

Microsoft 365 support is part of our managed IT services, which are offered at a flat monthly rate, set per user or per device, depending on how your business is set up. Call (208) 810-1795 for a quote.

Can you work with our existing IT person or team?

Yes. Our co-managed IT service partners with your IT team, so you keep the people you have and add the coverage or expertise they are missing.

Do you support businesses outside Meridian?

Yes. We are based in Meridian and serve the Treasure Valley, and we support clients across the United States.

Talk to us

Contact us for a free consultation. Call (208) 810-1795 or email info@zippieit.com, or send a message below and mention whether you would like a security review or a network review.





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